Shipping, Refund & Return Policies

Shipping, Refund & Return Policies

 

Thanks for shopping at ideallegacy.com

We believe in our product and value the happiness of our fans and customers.

Please email us [sales@ideallegacy.com] if you are not happy with any of our products and we will be glad to exceed your expectations. We are reasonable people and will try our best to work something out. If you are not completely happy with your new ordered product from our online store, please send it back to us within 15 days for a full refund.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

No Refunds

You will not receive refunds if; You did not receive your orders due to factors caused by you or factors beyond ideallegacy.com, like:

  1. Wrong shipping address
  2. Not cleared by your local custom
  3. Natural disaster which led to the delay

If the goods/products has been used or damaged by the customer, there were also will not be any refund.

Do send your refund request via email to [sales@ideallegacy.com] or better still use our ‘Contact Us‘ page.

 

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